Facilities/Maintenance Manager - Haven
My Role as Facilities/Maintenance Manager is to enjoy a fast-paced environment ensuring that all the maintenance work on park is executed in the most effective, efficient and effortless way possible. I will be responsible for driving the quality of the maintenance and repair work in caravans and park buildings and leading the trade's team to develop their skills. The hub will plan my team's work but I will be responsible for the physical completion and quality of that work. Alongside the Hub I will be acting as their internal contractor for the other departments on the park.
Maintenance will be carried out reactively as well as planned and preventatively. The Maintenance Manager will ensure that at all times the jobs we are doing keep us compliant with all health and safety and legislative requirements. The Maintenance Manager will also supervise all maintenance contractors to ensure they are providing quality workmanship and following all Bourne H&S requirements whilst on the job.
The Facilities/Maintenance Manager will be responsible for ensuring their team are recording the use of parts and stock taking their 'on van' parts so the Hub team can proactively keep the central stores up-to-date. The Facilities/Maintenance Manager will be the person who gives all the technical advice to the hub team on how long each jobs should take and what stock holding we need to have for his/her team to achieve 'first time fix'.
With My Business:
•Lead a team of trades' people.
•Be confident in managing quality, people, and trade skills
•Demonstrate effective resource planning and management.
•Able to deliver against SLA's (Service Level Agreements) for work both in holiday homes and venues by accurately quoting the time and materials required for each job
•Deliver a Facilities Management service to all other departments on park, treating them as an internal customer and responding to their maintenance requests by having an in- house team that is more cost effective, and provides a higher quality, quicker response for jobs under our 'core competency' than any outsourced contractor
•Treat internal departments as your customer by ensuring you deliver the highest standards at the best value.
•Role model effective leadership behaviours and our mission statement and values at all times.
With Our Internal Customers:
•Respond to maintenance requests in the fastest most cost-effective way possible to complete the job.
•Make purchasing decisions with the best value and appropriate quality at the forefront.
•Communicate effectively so our internal customers can manage their businesses accordingly.
•Maintain all job quality systems and report back to the hub to enable internal customers to self-serve and have access to live job statuses, so they can communicate effectively with any owner or guest queries.
With My Team:
The Facilities/Maintenance Manager will manage all Maintenance Technicians, Electricians and Gas Engineers who are collectively responsible for:
•Quoting for Work (in time and parts)
•Completing work to the highest standards
•Completing work in the quickest time possible
•On-site Contractor management
With my team, I will:
•Communicate effectively to all team members.
•Attract and recruit team members and develop them to be the very best team through coaching, training and support.
•Recognise and celebrate individual and team success.
•Enjoy a fast paced, high pressure role in a synergised empowered working environment.
•Lead individual performance through establishing clear expectations and agreeing targets, through ongoing review and feedback and formal appraisals.
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.