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Owners Front Desk Team Member - Haven

Haggerston Castle Holiday Park
Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR
Employment Status
Employment Type
Effective Date
1 July 2019
Expiration Date
31 July 2019

Do you want a career working for The Times 6th Best Big Company in the UK?

Haven are currently recruiting for an Owners Front Desk Team Member, you will be responsible for: 

•Ensuring all owners are given a warm welcome, and a first-class service allowing a true 'escape from urban living' experience.
•Engaging and building relationships with owners on park, actively socialising through  attendance at owners' social occasions and being highly visible and approachable on  park.
•Creating and supporting a 'sense of community' - a real family spirit.
•Ensuring a high standard of customer care is offered to all customers who visit the  park, thereby reducing the opportunity for complaint to a minimum and increasing  customer return rate.
•Consistently building and maintaining owner relationship through trust, knowledge and  empathy to continuously help families realise their dreams

The Benefits of working with us:

•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.