1st/2nd Line Application Support Analyst
Haven, part of the UK's largest holiday provider Bourne Leisure, are currently looking for a bright and breezy team member to join our brand IT Application Support Team on a temporary basis. You will provide support to both our Park and Support Centre teams. Our Application Support Team are responsible for a variety of in-house developed and third-party vendor bespoke applications and websites, so there’s never a dull moment. This is a great opportunity to join an expanding Team who love to put our Customers at the heart of everything we do.
The Purpose of the role:
Provide bright, breezy and helpful application support to all internal Team Members using Haven IT desktop and web-based applications.
Configuring new mobile devices for team members across the company.
Ownership of support issues from initial logging to resolution, keeping Colleagues informed all the way.
Support the monitoring of IT processes & applications to ensure they behave as expected.
Contribute to the administration of all Haven IT applications.
Create relevant and useful training documentation, share knowledge and support your Colleagues.
Test new developments (both web and application) for robustness and accuracy.
You will be:
Experienced in using analytical skills to forward-plan and to make effective, prioritised and timely decisions.
Comfortable with using and configuring mobile devices.
An excellent communicator, both written and verbal, knowing which type of communication fits the task at hand.
A self-starter with a high level of personal motivation who is able to work on their own initiative.
Highly organised with a meticulous attention to detail.
It would be great if you had:
Previous experience of support for bespoke business specific applications ideally in a 1st or 2nd line helpdesk role.
Good understanding of the Microsoft Office suite of applications
Experience of call logging systems ideally Remedy.
Experience of testing applications/websites.