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Holiday Home Sales Advisor - Haven Contact Centre

Bourne Leisure Head Office
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Employment Status
Employment Type
Effective Date
10 June 2019
Expiration Date
31 July 2019

Holiday Home Sales Advisor - Haven Contact Centre

Purpose of Role:
As a key member of the holiday home sales team your focus will be to deliver excellent customer service and sales consistently. Your aim is to approach customers in a professional manner, with an excellent attitude to treat every customer as an individual. Your objective will be to deliver holiday home sales targets as set by your Team leader/ manager in line with business requirements.  

Key Responsibilities:
• To make targeted outbound calls to promote holiday home ownership.
• Develop a relationship with new customer enquiries via webchat, incoming calls and emails from customers who are interested in holiday home ownership.
• Discover what the needs of the customer are and provide relevant information to help ensure customer needs are met when making the right decision.
• Converting customer enquiries into appointments with a view to purchasing a holiday home.
• Achieve personal targets.
• Ensure accurate and efficient data entry.
• Develop product knowledge by visiting parks.
• Develop relationships with sales teams on park.

Key Skills:
Evidence of experience and competence in the following areas:

• Enthusiasm and commitment
• Excellent telephone manner
• Ability to encourage dialogue with prospective leads using our Breath of Fresh Air values.
• Developing positive customer relations.
• Professional attitude to work.
• Work on personal targets.
• Flexibility in working hours.
• Work independently and work within a team.
• IT skills (word, excel, power point outlook).

The benefits of working with us:

• Reward and recognition schemes including long service and team member of the month.
• Externally recognised qualifications to give you the opportunity to develop and progress.
• 20% team member discount across Haven Holidays, Warner Leisure Hotels and Butlin’s for you, your family and friends
• 22 days holiday increasing to 25 days after 2 years service
• Childcare voucher scheme (subject to eligibility)
• Government and company pension scheme

Opening hours off peak: (5 days a week, one day off in the week, one day off at the weekend)
Monday – Friday, 9am-5pm.  Saturday-Sunday, 10am-2pm.

Opening hours peak: (5 days a week, one day off in the week, one day off at the weekend)
Monday-Friday, 9am-6pm. Saturday-Sunday, 10am-5pm.

Positions Available: Full Time 37.5 hrs per week (annualised hours)

Salary £23K-£24k with OTE