Hub Manager - Haven
Do you want a career working for The Times 6th Best Big Company in the UK?
My Role as Hub Leader is to enjoy a fast-paced environment ensuring that all the maintenance work on park is planned, delivered and executed in the most effective, efficient and effortless way possible. I will be responsible for driving the efficiency of the maintenance and stores operations by planning and communicating with other internal teams and acting as their internal contractor.
Maintenance will be carried out reactively as well as planned and preventatively. The Hub Leader will ensure that at all times the jobs we are doing keep us compliant with all health and safety and legislative requirements. The Hub Leader will also manage all maintenance contractors to ensure they are signed in and out and have the correct credentials to work.
The Hub Leader will be responsible for maintaining a stock holding budget on the park, maintain a goods in point and ensuring, where possible, we have the parts to achieve 'first time fix'.
With My Business:
•Lead an administrative, stores and planning team.
•Be confident in managing costs, purchasing & budgets.
•Demonstrate effective resource planning and management.
•Able to prioritise and deliver against SLA's (Service Level Agreements) for work both in holiday homes and venues by taking an overview of the needs of the park as a whole.
•Deliver a Facilities Management service to all other departments on park, treating them as an internal customer and responding to their maintenance requests by planning and organising via insourcing or outsourcing.
•Demonstrate a competent understanding of IT systems.
•Treat internal departments as your customer by ensuring you deliver the highest standards at the best value.
•Role model effective leadership behaviours and our mission statement and values at all times.
With Our Internal Customers:
•Respond to maintenance requests by planning the fastest most cost-effective way possible to complete the job.
•Recharge parts (and labour) internally and accurately.
•Make purchasing decisions with the best value and appropriate quality at the forefront.
•Communicate effectively so our internal customers can manage their businesses accordingly.
•Maintain all administrative systems to enable internal customers to self-serve and have access to live job statuses, so they can communicate effectively with any owner or guest queries.
•Produce KPIs and MI (management information and reports) to support our internal customers in their decision making.
•Produce KPIs and MI (management information and reports) to enable our internal workforce managers to accurately performance manage their team.
With My Team:
The Hub Leader will manage all 'Hub Administrators' who are collectively responsible for:
•Reviewing work requests
•Scheduling and allocation of work
•Administrating the jobs process
•Stock and asset management and control
•Mobile device management (where applicable)
•Communicating to internal customers, contractors, manufacturers, insurers, and suppliers
•Goods In process
With my team I will:
•Communicate effectively to all team members.
•Attract and recruit team members and develop them to be the very best team through coaching, training and support.
•Recognise and celebrate individual and team success.
•Enjoy a fast paced, high pressure role in a synergised empowered working environment.
•Lead individual performance through establishing clear expectations and agreeing targets, through ongoing review and feedback and formal appraisals.
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.