Owners Experience Manager - Haven
At Haven, our mission is to give our guests a great time with memories that last a lifetime. Now the largest privately-owned holiday operator in the UK, we are also proud that we were voted 6th in the Sunday times Top 30 “Best Big Company to Work For”.
Our Owners Experience Managers are guest focused with a strong customer service ethic. Confident communicators, who have the ability to engage, help and support our owners and team on park.
Responsibilities for the Role:
With My Business:
•Roll Modelling effective leadership behaviours and our vision and values at all times
•Deliver to our owners an exceptional owner journey after they have purchased their holiday home, supporting with general advice, maintenance and lettings.
•Establish and deliver a park vision and strategy based on the commercial and owner needs on park
With Our Guests:
•To deliver the very best owner experience embracing a ‘breath of fresh air’ culture with the owners at the heart of everything we do
•Through exceptional customer service aiming to exceed our owner expectations to create a community of loyal advocates park
•Engage and involve our owners through open and transparent communication to help us create park experiences to build our ‘owner family’
•To consistently build and maintain owner relationship through trust, knowledge and empathy so that our owners will love us
With My Team:
•Attract and recruit team members and develop them to be the very best team through coaching, training and support
•Recognise and celebrate individual and team success
•Lead individual performance through establishing clear expectations and agreeing targets through ongoing review and feedback and formal appraisals
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.