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Contact Centre Team Leader - Haven

Location
Bourne Leisure Head Office
Address
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Division
Haven
Employment Status
Full-time
Employment Type
Permanent
Effective Date
11 February 2019
Expiration Date
25 February 2019


This is an exciting opportunity for a sales and service team leader to join an award winning brand within a Customer Contact Centre. 

The successful candidate will be a shining role model who has the skills and desire to support their team to perform at the very best of their ability within a sales and customer care environment and to give our customers an experience they love. The right candidate will have a real passion and energy to motivate and support a team; they will possess strong communication skills both verbal and written.


Key responsibilities:
• Develop, support and motivate team members to achieve individual & team balance score card measures and conversion targets, using MI to monitor KPI’s and set goals

• Work effectively in a team, facilitating a positive approach to tasks by adopting a ‘can do’ attitude
Lead by example in your sales approach and all that you do

• A passion for Coaching & Developing, proactively highlight team member training and coaching needs, and provide training

• To conduct regular one to one meetings, goals setting & reviews, coaching sessions and appraisal meetings 

• To be focussed on your own self-development, maintaining a positive attitude towards learning.

• A problem solving attitude with a passion and enthusiasm for Haven

• A desire to see a team of advisors performing at their best, creating an environment where they celebrate their success & share best practice department wide.

• You must be able to demonstrate independent decision making, organisational, planning and problem solving skills and the leadership of a small team. Our ideal team leader will have the key personable skills of empathy, optimism and drive. And positively drive the brand values.

Personal criteria:

Previous experience of team leading in a contact centre environment required.  
Clean driving license.
Able to work shift hours.