Letting Manager - Haven
Do you want a career working for The Times 6th Best Big Company in the UK?
Haven are currently recruiting for a Letting Manager is accountable for the consistent delivery of our Letting Owner promises. They will be accountable for 4 key areas – availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes. This will build trust, loyalty and reputation of a world class Letting Service that will drive Letting Owner retention.
The role requires an organized and dynamic leader with exceptional drive, enthusiasm, energy and most importantly an unshakeable commitment to standards and team welfare. You will be a brilliant communicator at all levels as well a quick decision maker, you will need to build rapport quickly whilst maintaining exceptional relationships with our Owners and Park team.
The role will use data from a balanced scorecard derived from business drivers, to help them identify areas that need addressing, design and execute action plan to address as well as team members that may require additional training and/or coaching.
Responsibilities of the role, you will:
•EffectIvely and consistently deliver the Letting Owner Touch Points
•Manages grids through knowing and acting upon availability requirements, caps removal or placing, WTL bookings and owner letting opportunity
•Maintain an informative relationship with the park HEM/OEM who will need updating on sales and/or service KPIs
•Seek out and acting upon regular Owner feedback to build understanding and respond to Owner needs
•Monitors advocacy, Welcome back Surveys and Qlikview Dashboard, creates action plans with the Park team to address opportunity areas for improvement
•Influence the GM and other HOD’s to put in place action plans to address shortfalls or opportunities in Owner experience
•Train and coach the Park team to deliver our Letting Owner Touch Point Journey using the Letting Promise, using company brand standards, systems and processes.
•Put Haven first and ensuring all Owner relationship practices, policies and procedures are delivered
Ensuring that a great relationship is maintained with the Hemel Support Teams so that they can support with high/low performance, high/low performing recruitment and high/low performing grid management and highlighting support/focus needed
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.