Accommodation Coach - Haven
Do you want a career working for The Times 6th Best Big Company in the UK?
My Role as an Accommodation Coach is to motivate, review and coach the Cleaning Team I am responsible for through career development from New Starter to Self-Check by ensuring quality, as judged by the Customer, is at an optimum level.
The Purpose of the role:
•Lead a team of 5-10 team members, dependant of park
•Support the Head of Accommodation in leading a team of 20- 250 team members, dependant of park.
•Have an understanding of managing costs, purchasing & budgets.
•Demonstrate effective resource planning and management.
•Roll Model effective leadership behaviours and our vision and values at all times.
•Support our Cleaning Team to consistently deliver clean and well-maintained accommodation.
•Deliver and embrace a park vision and strategy based on the commercial and holiday maker needs on park.
•Demonstrate a competent understanding of IT systems.
•To deliver the very best guest experience embracing a 'breath of fresh air' culture with the holiday makers at the heart of everything we do.
•Through exceptional standards aiming to exceed our guest expectations to create the very best impression of our park.
All our Team Members enjoy a fast paced and high pressure environment, ensuring that our holiday homes are presented to the highest quality to create the 'home from home' experience our holiday makers have grown to expect.
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.