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Entertainment Manager - Haven

Bourne Leisure Head Office
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Employment Status
Employment Type
Effective Date
9 November 2018
Expiration Date
5 April 2019

Entertainment Manager

Would you like a career working for The Sunday Times 6th Best Big Company in the UK?
If you are passionate about entertainment, leading teams and delivering a contemporary line-up of activities and live events, have experience with multi-venue operations, live shows & tours and leading a professional team of entertainers who will deliver an exceptional service to each and every guest to ensure they have memories that last a lifetime…...this could be your opportunity of a lifetime.
Our entertainment casts have been a part of the Haven experience for many years and continue to be a favourite with our guests.  From high energy production shows, character performances, t.v. style staged formats to classic holiday park entertainment.

At Haven we allow you to grow confidence as a new performer and build a career within the holiday park sector. 

We describe our Team’s as ‘bright and breezy’ living by our values ‘dare to care’, ‘yes I can’, ‘keep it simple’, ‘make it fun’ and ‘do the right thing’ by our guests.  

Are you full of energy?
Have a passion for performing?
Love delighting and interacting with your audience? 
Want to be part of a successful team?

The purpose of the role:

‘Bringing to life our interactive family experience onstage and around resort, driving fun in our produced stage concepts and outdoor events.’ 

• Responsible for creating, developing and managing the diverse Entertainment events and activities across multi venues on and off stages across your designated Caravan Park.
• Ensuring high standard of customer care is offered to all customers who visit the park
• Compiling the scheduling and time sheets for Entertainment Cast and event support ensuring fair practise and progression is given to every Cast member.
• Accountability for Standards of Entertainment, activities and events presented; monitoring product standards and implementing quality-control processes.
• Accountability for driving advocacy scores for both holiday makers and owners at all times across the year.
• Ensure backstage and storage areas are kept clean and tidy so is welcoming to visiting artists and for team.
• As part of the Entertainment Management Team you may be required to offer support to the HSC with Product Creation, Product Delivery, Casting & Boot Camp/Training as required either on Park or other locations.
• Be an Ambassador of our Entertainment and events Standards and deliver modules at Boot Camp/Training, if necessary.
• As a key member of the Entertainment Delivery Team to support the Central Support Team in driving the Entertainment Product forward.
• Liaising with Retail Departments and all Heads of Department on Park to ensure excellent communication at all times.
• Working with the Heads of Department to implement the company's policies and goals.
• Ensure health and safety guidelines are adhered to
• Responsible for coaching, motivating and training team members to ensure an exceptional guest experience is delivered at all times

We are looking for candidates who:
• Self motivated, confident individual
• Passionate about delivering an exceptional guest experience
• Manage relationships & collaboration to build and maintain effective working relationships with a diverse range of people. 
• Works collaboratively with others to solve problems. Shares ideas, knowledge and information with colleagues. 
• Proven ability to plan and co-ordinate activities and events
• Strong planning and organisational skills
• Experience of managing and budgets accurately and efficiently
• Able to prioritize and deliver to deadlines
• Can cope under pressure with the flexibility to adapt to change

Nationwide auditions start on 15th Nov 2018.  Please visit our dedicated Haven Entertainers website page for full details

The benefits of working with us:
• Free use of many of the resort facilities and discounts off our food and retail outlets
• Discounted Bourne Leisure holidays for you, your family and friends
• Reward and recognition schemes including long service and team member of the month
• Externally recognised qualifications to give you the opportunity to develop and progress