Door Host 2019 - Haven
Door Host - Haven
Do you want a career in our Security team, working for The Times 6th Best Big Company in the UK?
The Door Hosts play a very influential role in our success. When any guests arrive you immediately set the tone for their experience going forward as you are there first impression.
Your role has high expectations as you are expected to be bright and breezy for our guests but on the other hand you are required to be assertive and knowledgeable being aware of any issues that may arise.
The fast pace of the main entrance to the complex requires a team both mentally and physically strong. You are required to have the ability to remain focused while constantly problem solving under the spot light of our guests.
The importance of your appearance and representation of our business will be stressed. You are the first and last impression of the complex. You control the flow, set the mood, and create a lasting experience in the minds of our guests.
•Be knowledgeable of our product.
•Welcome all and create a remarkable first and last impression.
•The front entrance should be manned at all times. If you must walk away make sure someone is there to greet incoming guests.
•Observe the guest’s body language. Look for any upset guests or guests that need attention. Talk to these guests and take the proper steps to ensure their requests are met.
•Assist guests as they arrive and leave, opening the door, gate etc.
•Have complete knowledge and be aware of all food and drink specials or any other promotions on the park. Master all general knowledge of the local area including any upcoming special events.
•Make sure the entrances are clean and tidy picking up any litter.
•Use a radio for contact with other team.
•Be able to assist with the evacuation of the building of our team and guests.
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.
For all our current career opportunities please visit www.havencareers.co.uk